LEAN THINKING OUTSIDE PRODUCTION: Master Class “Lean Thinking and office work”

Is it possible to apply Lean Thinking out of the production process?

Luckily yes.

Lean techniques can be applied to all areas: human resources management, management accounting, administration, customer service, ICT.

The basic principles are the same as those applied in production, while the techniques can be sometimes the same and sometimes different.

Our Master Class “La Lean all’interno degli uffici” (Lean thinking and office work) has the purpose to present the techniques and tools that can be used in the above areas in order to eliminate waste and maximize value.

Our presenters are consultants with a significant experience of lean transformation projects in areas outside the production process.

They will start analyzing the problems of a functional organization structure, which is the main obstacle to a lean transformation, and will highlight the benefits of an organization by Processes or Value Streams.

We will then deal with the specific techniques of each area:

• Human resources management

• Management accounting

• Customer service

• ICT

• Administration

• Industrial relations management

Owing to the extent of the subjects we suggest that only entrepreneurs, kaizen managers and in general decision makers take part in the master class.

The various subjects will be dealt with in general terms pointing out the most important and critical aspects, while in-depth analyses will be provided in later workshops specific for each subject.

Download Master Class brochure.