Assessment of Manufacturing and Logistics Performance of a Bathroom Fittings and furnishing components’ Company

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Our client is the European leader for manufacturing and selling Bathroom fittings and furnishing components. Three are the core processes of the company : marketing and innovation, sales, logistics and customer service.

[custom_headline type=”left” level=”h2″ looks_like=”h4″ accent=”true”]The Challenge[/custom_headline]
Despite performing well during the credit crunch of 2009, the management team wanted to have an external assessment of logistics and manufacturing performance and clear guidelines on how to improve the company’s supply chain in the future.

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Our assessment, based on interviews, process analysis and performance measurements, showed: 1. customer service is the key to success in the business and must be improved 2. Inventory turn is too low 3. Supplier’s service, especially from Far East suppliers, is poor 4. Logistics’ productivity is too low.

[custom_headline type=”left” level=”h2″ looks_like=”h4″ accent=”true”]The Results[/custom_headline]
The final results of our assessment were the definition of the guide lines to improve performance and an implementation plan of the actions suggested. We decided to divide the implementation plan into three different phases, each one having clear milestones, objectives and results. Phase 1: new management control system based on lean accounting principles and tools. Phase 2: new planning model and enhanced integration with suppliers. Phase 3: new layout and warehouse unification.